We have implemented and maintained high standards for our Customer Service. A state-of-the-art computerized Customer Complaint Cell for handling complaints is established. The Compliant Cell is equipped with hotline number 111 721 721 for 24 hours, 7 days a week. The customer complaints are registered in the system. The complaint cell automatically forwards the complaints to the relevant manufacturers / companies. The process is not ended here, the trained Compliant Cell staff administers regular follow up of each & every compliant with the manufacturers till its rectification to the customer’s satisfaction.
After Sale Service
The instant after sales support services are another remarkable feature of Arshad Electronics. We also offer the associated service arrangements on minimal prices such as fitting and installation of Split Units, Home Theaters, Plasma/LCD TV’s, and Hi-Fi Systems.
We have computerized sale systems in Arshad Electronics, which speed up the billing process and save customer time and make the purchase experience comfortable and easy.
Our specialist staff for customers leasing arrangements is available during working hours in the showroom. We provide the facility of 0% markup on retail price up to 12 installments.
POLICIES & REGULATIONS:
All leading credit cards are accepted at Arshad Electronics.
We have very competitive prices of Electronics Goods at Arshad Electronics and we strive to provide Best Services at Low Prices.
We also facilitate customers by accepting Purchase Order issued by Bank as approved loan to our customers. The approved loan must be in the name of the purchaser.
Return & Exchange policy
We are very strict on these policies and facilitate our genuine customers to exchange the purchased product within 24 Hours. The decision and process of product exchange is dealt by our senior sales officer only.
If the customers pay the full retail price, we provide free delivery service to them.